FAQs
You have questions. We have answers. Feel free to ask us anything and we’ll give you the straightest answer we can.
1. What should I do immediately after an accident?
First, ensure everyone is safe. Then, call us as soon as possible. We’ll arrange vehicle recovery, guide you through the next steps, and start managing the process straight away.
2. Do I need to contact my insurance company?
No – we’ll handle that for you. Safeguard Accidents deals directly with insurers, saving you the hassle and ensuring your claim is processed correctly.
3. Will I get a replacement vehicle?
Yes. We provide a like-for-like replacement vehicle promptly, so you're not left without transport.
4. Does using Safeguard Accidents affect my no-claims bonus?
In most non-fault cases, your no-claims bonus will not be affected. We always aim to recover costs from the at-fault party’s insurer.
5. What if the accident wasn’t my fault?
If you’re not at fault, we’ll manage the entire process on your behalf – from vehicle replacement to legal representation – with no cost to you.
6. How long does the process take?
It varies depending on the case, but we move quickly. Recovery and replacement vehicles are arranged immediately, and we keep you informed throughout.
7. Can I still use your service if the accident was my fault?
Yes. We can still assist with recovery, repairs, insurance claims and medical care, although some services may vary depending on the situation.
8. Is there a cost for using Safeguard Accidents?
In most non-fault cases, our services are provided at no cost to you, as we recover all expenses from the responsible party’s insurer.
9. Will you help with legal advice?
Absolutely. If legal support is needed, we’ll connect you with trusted solicitors who specialise in accident claims.
10. Can you arrange medical assessments or treatment?
Yes. If you’ve been injured, we’ll arrange a medical assessment and any necessary treatment through our network of professionals.
